The public has a certain expectation of us. Public safety employees protect and serve the public.
They play a vital role inĪiding people in trouble, stopping crime, preventing crime, investigating crime and ensuring the Dispatchers are an integral part of the law enforcement team. Dispatchers also need to knowĭepartment policies and procedures, the basic elements of crimes, local geography and available Safety and simultaneously relay that information to units responding. Regardless of their state of mind, research premise history, check names for warrants, ensure officer
While remaining calm and professional, a dispatcher must evaluate each call for service as rapidly as possible, obtain relevant information from citizens Dispatchers encounter a variety of challenges.
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Whether it is a life and death situation or a citizen’s complaint, every call should be handled in an efficient and professional way. The dispatcher’s judgment, ability to obtain accurate information and knowledge of available resources are vital. Law enforcement officers depend on dispatchers for information to help ensure their safety and the public’s. This roller coaster can take an emotional toll, as it can be all of these things in one shift. It can be intense for many hours or just a few minutes. There are situations where matters of life or death can depend on the public safety dispatcher.
The dispatcher is a critical link between the community and emergency services. The public relies on dispatchers for help. Training program provides the guidance and opportunity to become a successful dispatcher. It is not as easy as it sounds but it is a skill that can be learned. For example, public safety dispatchers must be able to question a caller at the same time they are typing information into a computer. Public safety dispatchers are required to multi-task in order to expedite the processing of information and/or requests. Incident information is entered into the Computer-Aided Dispatch (CAD) computer which records all incident information and tracks the status of all officers and units in the field. The calls are received by complaint dispatchers, who screen the call and either refer the caller to the appropriate radio operator, or take information for referral to the front desk officer. Their performance directly contributes to the safety and well-being of the Department's officers and the Town's residents. The Town of Tonawanda Communications center handles incoming calls for service in a two-step method. Communications Center personnel provide the vital first-link between citizens and the Town's resources. They answer citizen calls for service, both emergency and non-emergency, dispatching police officers, firefighters and equipment to handle any type of situation. The center is also responsible for dispatching EMS in the Village of Kenmore. Public Safety Dispatchers perform communications duties for the Police, Fire and Emergency Medical Services (EMS) coordination of the Town of Tonawanda. However, each department has its own special needs as dictated by the type of calls they handle and their established procedures. Many aspects of dispatching are similar for both departments. The communications center provides dispatching services for both the police and fire departments including Emergency Medical Dispatching for the residents of the Town and Village of Kenmore.
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